Last Updated: May 2026
Welcome to the website of Santa Dora Hospital (accessible via https://santadora.lk). These Terms and Conditions (“Terms”) govern your use of our website, digital patient portals, online channeling, and related online payment services.
By accessing or using our website and digital services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. No Medical Advice Offered Online
The content on this website—including text, graphics, descriptions of services (such as our Emergency Treatment Unit, ICU, Laboratory, Specialized Clinics, or Health Packages), and general health information—is provided for informational and educational purposes only.
- Not a Substitute: Website content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
- Seek Professional Care: Always seek the advice of your physician or another qualified healthcare provider in Sri Lanka regarding any medical condition or emergency.
- Emergency Situations: If you are experiencing a life-threatening medical emergency, please immediately call our emergency hotline at +(94) 112 874 874 or visit the nearest emergency facility. Do not rely on this website for immediate triage.
2. Online Consultant Channeling & Booking
Santa Dora Hospital offers online medical channeling and booking features to help you schedule appointments with leading clinicians and specialists.
- Accuracy of Information: When booking an appointment, you agree to provide accurate, current, and complete details (including your full name, contact details, and national identity card/passport number if required).
- Schedule Fluctuations: While we make every effort to honor scheduled channeling times, medical appointments are subject to change due to unexpected medical emergencies, delays, or consultant availability. Santa Dora Hospital reserves the right to reschedule or cancel appointments as necessary.
3. Online Payments, Cancellations, and Refunds
Our website provides a “Pay Online” feature for patient convenience, facilitating payments for health packages, channeling fees, or diagnostic deposits.
- Payment Processing: Online transactions are processed through secure, third-party payment gateways. Santa Dora Hospital does not directly store your complete credit card or financial account data.
- Fees: Channeling fees, hospital charges, and booking administration fees will be clearly displayed before you finalize your transaction.
- Refunds and Cancellations: Refunds for cancelled channeling sessions or health packages are governed by specific hospital administrative policies. Please contact our administrative billing desk directly via
[email protected]or call us to query a refund request.
4. Patient Privacy and Digital Consent
Your data security and medical confidentiality are top priorities at Santa Dora Hospital.
- Privacy Compliance: Any personal or health information you submit via online forms, home doctor visit requests, or booking applications is governed strictly by our Privacy Policy and complies with the data protection laws of Sri Lanka.
- Cookie Usage: As outlined in our Cookie Policy, our website uses functional, analytical, and preference tracking technologies to optimize your user experience. You can modify your cookie consent preferences directly through our website’s privacy banner.
5. Website Accessibility
We strive to make our digital presence accessible and inclusive to all individuals, matching the Web Content Accessibility Guidelines (WCAG) where feasible. Our website includes accessibility tools (such as visual contrast adjustments, text resizing, and user profiles). While we strive for absolute digital inclusion, some third-party elements or integrations may experience technical constraints outside our control.
6. Intellectual Property Rights
Unless otherwise stated, Santa Dora Hospital and/or its licensors own the intellectual property rights for all material on this website. This includes text, branding, logos, photographic images of our facilities, and custom web designs. You may access this content for personal, non-commercial use only. You must not republish, sell, rent, duplicate, or redistribute material from https://santadora.lk without explicit written permission from hospital management.
7. Limitation of Liability
To the maximum extent permitted by applicable Sri Lankan law, Santa Dora Hospital, its directors, physicians, and employees shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your use of—or inability to use—this website, or any reliance placed on general informational content displayed herein.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes relating to these terms, or your use of the website, will be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka.
9. Modifications to These Terms
Santa Dora Hospital reserves the right to amend, update, or alter these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon being posted to this page. We encourage users to review this page periodically to stay informed.
10. Contact Information
For any legal inquiries, clarification on these terms, or questions regarding online payments and patient services, please contact us directly:
- Hospital Address: PO Box 173, Pannipitiya Road, Battaramulla, Sri Lanka.
- Telephone: +(94) 112 874 874
- Email: [email protected]
